Return policy

Returns

If you are not satisfied with your purchase, you have 30 days from your order date to make a return.
To be eligible for a return, an item must be:
– unused, uninstalled, and in the same condition that you received it
– returned with all the shipped parts, cables, pipes, covering boxes, documentations, etc
– Your return needs to include the original packing slip to be accepted

Shipping

You will be responsible for covering return shipping costs. To print a return shipping label, please email us at return@rapmas.com

Refunds

After we received the shipping, we will check it shortly and inform You about the result of Your return within 5 working days. If is accepted, You will receive a refund in the form of a credit to your original payment method within 7 days of us receiving your return. Shipping costs for the original order are not refundable.

Important notes

– After the package arrive in Your country, and You don’t respond ad pick up the package, it will be returned to us. In this case, we refund only the product cost, not the shipping price.

– After You received the shipping, You have 3 working days to check the content of the package and to inform us if is damaged, incomplete, missing parts, wrong parcel, or any other issue. After this timeframe, we will nor accept any reclamations.

– In a case that a custom request any information from You and the custom confiscate the parcel, we are unable to refund the package and the shipping costs.