Shipping Policy

We ship our products within 5 wordking days after Your payment is cleared. In a case that we need more time to ship the parcel, it will be clearly declared in the description of the product. If You have any question acording the shipping, feel free to contact us at info@rapmas.com 

After the parcel is shipped, You will receive an eMail with a tracking code and the URL to track Your order. If you don’t receive that email, please check your Spam folder and see if you can locate it (Please mark “ Not as Spam” to receive the emails directly into your Inbox). This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.

The shipping will be arranged from our wharehouses in Austria, Croatia or Hungary and You can’t choose from which country will be the parcel shipped. The shipping price is always independed from the warehouse location. 

We can’t be resposibile for the posible custom costs or any other cost that a shipping costs. Please contact Your post office before make the order ad request in information acout the custom and other possible costs.